Our pledge to our customers

The City of Wakefield
Our Pledge to our Customers

The CUSTOMER is the most important person in our business.

The CUSTOMER is not dependent on us…we are dependent on him.

The CUSTOMER is not an interruption of our work…he is the purpose of it.

The CUSTOMER does us a favor when he calls…we are not doing him a favor by serving him.

The CUSTOMER is a part of our business…not an outsider.

The CUSTOMER is not a cold statistic… he is a flesh and blood human being with feelings and emotions like our own.

The CUSTOMER is not someone to argue or match wits with.

The CUSTOMER is a person who brings us his needs…it is our job to fill those needs.

The CUSTOMER is deserving of the most courteous and attentive treatment we can give him.

The CUSTOMER is the person that makes it possible to pay our salaries regardless of our position.


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